Fix Exchange Error Event ID 12014 – Manual Solutions

What is Exchange Error Event ID 12014?

Exchange Error Event ID 12014 occur because Microsoft Exchange Server did not find a certificate and user get which holds the domain name mail.cnd-net.at in the storage of a local system. Therefore, it cannot support the STARTTLS SMTP verb for the connector Internet with FQDN guidelines of mail.cnd-net.at. If the connector’s FQDN is not identified, the system’s FQDN is used.

Check the connector Outline and the installed certificates to confirm that there is a certificate with a domain name for that FQDN. If FQDN certificate exists, run Enable-Exchange Certificate -Services SMTP to identify that the Microsoft Exchange Transport service has right to use the certificate key.

Reasons for Event ID 12014

1. SMTP certificate is not working or may be disabled.
2. Microsoft Exchange Server did not find a certificate, which holds the domain name mail.cnd-net.at in the storage of a local system.
3. A user is unable to open OWA, ECP, or EMS after a self-signed certificate is removed from the Exchange Back End Website.

Errors Faced by Users

I started getting this error a couple of days ago when I had to disable the last IT guy’s account.  It seems like some permissions were attached to his name as the administrator, instead of the server’s Administrator

I keep getting these errors on my exchange 2k7 server for both our receive connector and send connector.  I followed the directions according to KB555855, and I am still getting these errors.

I am using an Extended Validation Verisign certificate if it matters.  Any thoughts on why it would still not find the certificate?

Solution for Fixing Event ID 12014 using Management Console

• Run Exchange Management Console >> Open Organization Configuration >> click Hub Transport >> Click Send Connectors >> Right click on Send connector >> Properties >> Make sure the “Specify the FQDN this connector will provide…” section is the same as the name on your server certificate.

• Run Exchange Management Console >> Open Server Configuration >> Open Hub Transport >> Click Receive Connectors >> Right click on Send connector >> Properties >> Make sure the “Specify the FQDN this connector will provide…” section is the same as the name on your server certificate.

• Start >> run services.msc >> Reboot the Microsoft Exchange Active Directory Topology Service >> Select “Yes” to restart other services.

Note: Check if you get the same error again or not.

Fix Event id 12014 Exchange 2010 Certificate using IIS Manager

• Run Management Shell on the Exchange Server.
• Type New-ExchangeCertificate.
• Note: If you are prompted to overwrite the default certificate, select No.
• Open IIS Manager on the Exchange Server.
• Expand Site, highlight Exchange Back End, and select Bindings from the Actions pane in the right-side column.
• Select Typehttps on Port 444.
• Click Edit and select the Microsoft Exchange certificate
• From an administrator command prompt, run IISReset.

Note: Check if you get the same error again or not.

Conclusion

In the above discussion, we discussed error event id 12014 Microsoft Exchange couldn’t find a certificate and reasons for the occurrence of error event ID 12014. Recommend users some manual solutions to fix this error in Exchange Server